We, SCI JALIPAGOCE, are committed to protecting the privacy of our website visitors. This Privacy and Cookie Policy informs you how we handle your personal data. We process personal data of visitors on our websites.

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Scope and consent

By using the website and related services, we may collect, use, disclose and store your personal data as described in this privacy statement.

This Privacy and Cookie Policy applies to all parts of the websites operated by SCI JALIPAGOCE, including in any case our website www.villacroisette.eu.

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Privacy

How do we collect your personal data?

• We collect your personal data in the following cases:

• When you provide us with your personal data (both analogue and digital);

• When you use our services;

• When you visit our website;

• When you use our social media channels.

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What personal data do we collect?

Data we collect automatically:

When you visit our website and/or use our website, we automatically collect the data sent to us by your computer, mobile device or other device you access. This data may be collected using cookies. Insofar as this data is collected with the help of cookies, this chapter on Cookies applies additionally.

 

The personal data we collect include:

• browser data;

• duration of your visit;

• pages you visit;

• links you click on;

• location data based on your IP address;

• connection data, such as IP address.

 

Personal data you provide to us yourself:

• (company) name;

• address;

• postal code;

• city;

• country;

• telephone number;

• e-mail address;

• payment details (but not sensitive data, such as credit card details)

• language choice;

• other data.

 

How do we use your personal data?

We base the processing of your personal data on the following bases:

• in fulfilment of agreements with you (e.g. sending you newsletters);

• in pursuit of our legitimate interests. Our legitimate interests are marketing purposes.

• in fulfilment of legal obligations (if necessary);

• on the basis of unambiguous consent.

Basis(s): 

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B1 - Purpose: - Cont(r)act: approaching for marketing purposes targeting our services and products. 

A, B1 or C - Purpose: - Cont(r)act: contacting us by e-mail, text message or telephone. 

B1 - Purpose: - Functioning of and optimising website: finding out who uses the website, how the website is used, assisting in use, developing the website.

B1 - Purpose: - Functioning of and optimising website: tailoring the services, content and advertisements to the user. 

C - Purpose: - Fulfilling obligations under laws and regulations: fulfilling obligations under laws and regulations. 

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Disclosure of your personal data to third parties: 

We may disclose your personal data to third parties in accordance with this privacy statement and applicable laws and regulations. This may occur in the following ways:

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We use the services of third parties to process your personal data. These third parties act as processors for www.villacroisette.eu.  Your personal data is processed by our processors on secure servers within the EU. SCI JALIPAGOCE has concluded processor agreements with all its processors in accordance with European and Belgian privacy regulations. Below is a list of our processors:

We work with third-party processors who help us with the following services:

• Logistical and operational purposes: think of mail processors, parcel deliverers and parties that help us send e-mails.

• Services at our distribution centre: think parties that sort parcels.

• Marketing services for personalising our shop and showing relevant offers and advertisements on our website/in our app and third-party websites/apps. We use software for this, such as Google Ads and Datatrics.

• Analytics services to analyse data about your visit to and use of our shop. We use software for this, such as Google Analytics & Hotjar.

• IT services for maintenance and management of our systems and data storage.

• Facilitating special promotions (savings offers, competitions, campaigns, contests and/or promotional games of chance).

• Conducting customer satisfaction surveys.

• Handling questions, complaints, repairs and guarantees in cooperation with external call centres and sometimes our suppliers. Data on enquiries, complaints, repairs and warranties are processed by these external call centres.

• Parties that repair items

• Cooperating with regulators, tax authorities and investigative bodies, such as police and public prosecutors. We only provide data to these parties if we are legally obliged to do so.

• Payment Provider

Your personal data may be provided by SCI JALIPAGOCE to:

• Distribution and logistics partners: in order to process your order, we cooperate with logistics partners, such as PostNL , BPost and Dynalogic. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to your chosen address.

• Other external service providers: we also use other external service providers to help with various things. Sometimes they also need personal data to do this. We share only the data necessary for the task that the external service provider performs for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they are allowed to do with the data.

• The government: sometimes we have to transfer personal data to the government. First of all, this may occur if certain government institutions need this data to perform their tasks, such as the tax authorities. The police or judiciary may also need certain data in case of fraud or abuse. Finally, certain regulators may access personal data in the context of an investigation.

The types of work our external service providers perform for us are:

• assisting in the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;

• assisting with our customer service;

• supporting our advertising and marketing campaigns;

• supporting in conducting customer research and obtaining ratings and reviews;

• providing financial services, such as payment services, debt collection agencies and credit reference agencies.

Your personal data may also be provided by SCI JALIPAGOCE to the separate legal entities of SCI JALIPAGOCE for marketing purposes. 

You may object to the above disclosures to third parties by sending an e-mail to info@villacroisette.eu.

We also provide your personal data to third parties to the extent required by case law, laws and regulations (such as intellectual property rights holders, regulators, tax authorities, police and other legal authorities).

We will not disclose your personal data to law enforcement, other government officials or other third parties without a court order or formal request from the government in accordance with applicable laws, unless SCI JALIPAGOCE believes in good faith that the disclosure of information is justified.

 

Retention periods:

We do not retain your data for longer than necessary for the fulfilment of the purposes for which it was collected and processed. We will also delete your data if it is found to be out of date or if the data subject requests deletion himself. Data linked to an account will be kept until the account is deleted. Previous retention periods do not apply if there is a legal exception, or in case we need this data for a longer period for our services or a dispute.

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Security of your personal data:

We will take all reasonable organisational and technical security measures to secure your personal data and protect it from loss and improper use or modification.

 

 

Links to other websites:

Our website contains links to third-party websites that may have different terms and conditions for processing your personal data. We are not liable for the processing of your personal data through such third-party websites.

 

 

Rights of data subjects:

You have the right to make a written request to us for access to your personal data. You may make this request by e-mail: info@villacroisette.eu or by post:

SCI JALIPAGOCE: Site Technipole 45 rue des Pierrières, 79140 Cerizay.

If you suspect that personal data contains inaccuracies or has been incorrectly processed, you may ask us to correct, supplement or delete such personal data. Through the aforementioned contact details or available opt-out options, you may object to the processing of your personal data for marketing purposes. You can also request us to restrict the processing of your personal data. In addition, you may request us to transfer your personal data to another controller. Objections and requests to inspect, modify, delete or transfer your personal data will be dealt with by us in accordance with the law, subject to exceptions, within four (4) weeks.

 

Complaints:

If you have a complaint or any other question regarding the processing of your personal data, please send an e-mail message to www.villacroisette.eu. Please include as much information as possible about your complaint or question. We will process complaints and questions and respond within four weeks. We make every effort to provide you with the best possible service. If you are not satisfied with the handling of the complaint, you can contact the Personal Data Authority and file a complaint if you wish.

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Cookies

We use cookies on our website. A cookie is a text file that is stored on your computer or mobile device when you visit our website.

We use strictly necessary cookies to ensure that the website functions properly and to improve the use of our website. We also use cookies to customise the website to your preferences.

We also use analytical cookies to track how the website is used, when and at what times the website is visited, through which domain name you visit the website and to improve the quality of our website. SCI JALIPAGOCE uses the services of Google Analytics for this purpose. The information obtained using Google Analytics cookies is transferred to and stored by Google on servers in the United States. SCI JALIPAGOCE has concluded a processing agreement with Google in accordance with European and Belgian privacy regulations. Google Analytics does not process the full IP address and uses the SSL security protocol when transferring data. For more information, please refer to Google's Privacy Policy.

The social media buttons on this website are links to the relevant social media pages. If you click on a social media button, your personal data will be processed by the relevant social media service. 

Below is an overview of the cookies placed by SCI JALIPAGOCE.

Strictly necessary cookies

SCI JALIPAGOCE uses strictly necessary cookies to give you the best experience on our webshop. With these cookies, we ensure that the website functions properly. In addition, we also place some necessary security cookies. These cookies are purely aimed at ensuring the proper functionality of the webshop and thus process little or no privacy-sensitive information.

 

Analytical cookies

SCI JALIPAGOCE uses analytical cookies to track how the website is used, when and at what times the website is visited, through which domain name you visit the website and to improve the quality of our website.

 

Marketing & tracking cookies

Marketing & tracking cookies are used to track the behaviour of our visitors on the webshop. These cookies store user data and information about behaviour, enabling us to show targeted and personalised advertisements. In addition, this data enables us to improve the user experience and better tailor it to the visitor's wishes.

 

Functional cookies

These cookies enable the website to provide improved functionality and personalisation. They may be set by us or by third parties whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not work properly. 

Other parties are:

• Instagram

• Google Tag Manager

• Twitter

Most browsers allow you to refuse the placing of cookies. Below is a list of browsers and a corresponding guide to refuse cookies. Refusing cookies may have a negative impact on the operation of our website: 

• Apple Safari;

• Google Chrome;

• Microsoft Internet Explorer;

• Mozilla Firefox.

 

Final provisions

Modifications Privacy & Cookie Policy:

We reserve the right to amend this Privacy and Cookie Policy from time to time by posting a new version on our website.

Contact details SCI JALIPAGOCE:

If you have any questions about this Privacy and Cookie Policy or how we process your personal data, you can contact us in the following ways: 

by email: info@villacroisette.eu

This page was last updated on: 1.03.2024. The cookie list is updated automatically at regular intervals.

This privacy policy was prepared in compliance with the General Data Protection Regulation (GDPR).